Watson at your service
“One moment, please.” “We’ll be with you shortly.” “You are eighth in the queue.” Sound all too familiar? Maybe not for long—The Watson Engagement Advisor can listen to customer queries, suggest personalized follow up questions and help operators find answers in a flash. For even faster service, callers can interact directly with Watson itself. Could this also mean an end to the need for mind-numbing “hold music?” (One can only hope.)
10 years ago
